Key Duties
- Initial installation, maintenance, and delivery of computers and peripherals
- Initial installation and maintenance of telephones (VoIP) and smartphones.
- Management and support to Meeting Rooms A/V, printing and calendar Systems.
- Provide technical assistance to BSC staff (hardware and software) via phone, email, remote access or in person at BSC offices.
- Give support to Windows, Linux and macOS.
- Follow up to ensure complete resolution of issues/tickets reported to the Helpdesk Team.
- Filter/Redirect tickets to other teams in Operations Department.
- Identify and escalate problems requiring urgent attention.
- Preparation and maintenance of user accounts, mailing lists and MS Office accounts.
- Write, edit and review training manuals for new and updated services.
- Purchase of computers and peripherals, both hardware and software.
- Warranty management of failing equipment.
- Management of stock of computer equipment, printers, telephones, etc.
- Train other staff members in troubleshooting and diagnosing problems.
Data de tancament: Dissabte, 30 Novembre, 2024
Més posts de Recerca
Cap comentari:
Publica un comentari a l'entrada