How can we move from generic emails for customers who contact the bank via email to more robust and accurate auto-generated emails?

The challenge aims to make the bank's email communications with customers more accurate and useful. Currently customers receive a more generic auto-generated response on their case and that somebody will respond within 24-48 hours. How can these emails be more meaningful and specific to the customers while ensuring accuracy of responses?

Auto-generated emails often come across as generic and impersonal, which can lead to frustration for customers seeking assistance. The challenge aims to improve the relevance and accuracy of these emails, ensuring that customers feel valued and understood instead of standard responses indicating that a bank employee will respond in 24-48 hours.

The solution should analyze the following:

1. Customer Journey Mapping:

2. Data Utilization:

3. Template Overhaul:

4. Tone and Language Adjustments:

5. Feedback Loop:

6. Review and Iterate:

Expires on December 26, 2024

Més informació

Més posts de Concursos