The position will be responsible for the training and coordination of the 1st level support team and will work in the resolution of the 2nd level support tickets generated by the HPC users working in the BSC supercomputers. Also, the position will have an important role in European and national projects to coordinate different tasks and cooperate with other centres and work together in EU infrastructures to reinforce the use of HPC and Big Data among the EU researchers.
The 1st level support team is in charge of the contact with the users and the resolution of the 1st level requests. The team is also responsible to fulfill the SLAs related to the 1st level user support service for example the time to respond, time to reply and level of user satisfaction.
Key Duties
- Coordination of the 1st level support team
- Porting and optimization of various scientific application codes to multiple supercomputing platforms
- Performance analysis and benchmarking of applications.
- Support to researchers within their work field: (Engineering, Chemistry, Biology, ...
- Addressing scientific user issues as they are encountered as users pursue HPC results on the supercomputing resources available.
- Collaborating with other functional groups within the centre on technical matters related to supporting scientific application work.
- Participating in European e-infrastructures projects like EUDAT, PRACE and HBP.
- Providing the required tools and reports to fulfil the SLAs and demonstrate it.
Data de tancament: Dissabte, 16 Novembre, 2024
Més posts de Recerca
Cap comentari:
Publica un comentari a l'entrada